Verification: Measure Results
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Project teams frequently find themselves squeezed between end-users who
had one set of expectations and vendors who had
another. Because DecisionDirector 3.0 documents all input from all stakeholders,
project teams can more easily resolve disputes by accessing the historical
project information to ensure everyone accepts responsibility.
The valuable process of a project team returning to users to determine
their satisfaction with the product may be the single most important
part of user adoption of new systems. If a user has a problem without
a forum to
voice it, they will frequently abandon the system or suffer a loss of
productivity.
DecisionDirector 3.0 provides a platform that allows your project team to efficiently reach out to the
user base.
How DecisionDirector 3.0 Helps Measure the Gaps
- Functional Verification - Confirm
with users that functionality delivered meets expectations.
- Training Verification - Query users to confirm use
and any re-training requirements.
- Satisfaction
and Quality Surveys - Gather system user
views on the quality and impact of the new system.
- Documentation - Retain stakeholder
input and decisions from the earliest days of the project
for future reference.
Sample Screen Shots
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Research
"ERP projects are composed of people, processes and technologies. Often, the people dimension has the
greatest impact on project success."
How to Implement a Successful ERP II Project
Gartner, 25 September 2002
Note Number: IGG-09252002-02
Case Studies
University of Maryland System
"Advantiv’s DecisionDirector 3.0
allowed us to do the job without having to gather 250 people in
the same room."
Read case
study (.pdf).
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